Privacy Policy
Last Updated: 2025
Salt and Slate Cleaning Company ("we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy describes how we collect, use, and safeguard information when you use our website or our cleaning services.
Information We Collect
When you request a quote, book a service, or contact us, we may collect:
- Name, email address, phone number, and mailing address
- Property details (square footage, number of rooms, condition)
- Entry instructions (door codes, lockbox locations, key procedures)
- Payment information (processed securely through Stripe — we never see or store your card details)
- Service preferences and scheduling information
- Communications between you and our team
How We Use Your Information
- To provide and schedule cleaning services
- To process payments and send receipts
- To communicate about your appointments, including confirmations, reminders, and follow-ups
- To respond to your inquiries and provide customer support
- To improve our services and operations
- To comply with legal obligations
Payment Security
All payments are processed through Stripe, a PCI-compliant payment processor. Salt and Slate Cleaning Company does not collect, store, or have access to your credit card numbers or payment method details. We do not accept credit card numbers over the phone. All card payments must be made through our secure Stripe system.
Information Sharing
We do not sell, rent, or trade your personal information to third parties. We may share limited information with:
- Cleaning professionals assigned to your property (name, address, entry instructions, and service details necessary to complete your cleaning)
- Payment processors (Stripe, Venmo, Zelle) to process your payments
- Service providers who assist with our business operations (scheduling software, email, etc.)
- Law enforcement or government agencies when required by law
Data Retention
We retain your personal information for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. If you discontinue service, we may retain your information for a reasonable period to facilitate future bookings or for legal compliance.
Your Rights
You may request access to, correction of, or deletion of your personal information by contacting us at hello@saltandslatecleaning.com. We will respond to your request within a reasonable timeframe.
Website Analytics
Our website may use cookies and similar technologies to analyze traffic and improve user experience. These tools may collect information such as your IP address, browser type, pages visited, and time spent on our site. You can control cookie settings through your browser preferences.
Changes to This Policy
Salt and Slate Cleaning Company may update this Privacy Policy from time to time. Updates will be posted on this page with a revised "Last Updated" date. Continued use of our services after changes constitutes acceptance of the updated policy.
Contact Us
If you have questions about this Privacy Policy, please contact us at hello@saltandslatecleaning.com or text or call (385) 333-7737.